On Monday I got a standard letter from the BNZ Bank.
- It offered me a Gold Card with a $7500 credit limit.
- If I didn't want a Gold Card I was then pre-approved with an increase in credit limit with my existing Visa Card.
- If I wanted to accept the gold card, then phone an 0800 number.
- If I want the pre-approved credit limit - do nothing
- If I wanted to decline the pre-approved credit limit - then ring an 0800 number.
I got onto the BNZ website and in an email, told them I was profoundly deaf, couldn't hear on the phone, but DIDN'T want the increase of credit limit.
Their answer - they couldn't verify my account over the internet so therefore I would have to go into the branch with photo identification to stop the credit limit increase. Well - last time I looked my phone doesn't have a webcam and they wouldn't be able to photo-verify me via phone either.
Why should I have to waste time and money (petrol) to go into the bank to stop something I NEVER requested in the place. Will they give me a credit or petrol voucher? I doubt it.
Shouldn't the letter say if you WANT the increase in credit limit then phone the 0800 number? Rather than the other way around.
And why on earth, in this time of Financial Crisis are the banks offering to put more people into bigger debt? I already know many people with huge credit card debt struggling to pay it off and make ends meet? Then to offer those people MORE? It's insane.
To date - The Bank Of New Zealand will not stop the increase of credit limit on my card despite my pleas to do so. I've requested the contact details of a senior manager in the BNZ to try and sort this out. I don't see why it should be on me to waste my time.
Shame on you BNZ. On the top of the letter your catchphrase was 'Better Off'. If I or anyone else accepted your increase in credit card limits, only the bank would be better off with your high high interest rates on credit cards.
Deaf unfriendly bank - deaf people beware.