I’m really grumpy today. Best not come and visit. I’m struggling with my hearing loss, and have got into the ‘can’t be bothered with anything anymore’ mood. Even asking myself the ‘Why bother?’ questions.
Why bother keeping my piano when I can’t hear it?
Why bother trying to hear when it makes me so tired?
Why bother paying Telecom on a monthly basis for a phone I cannot use?
Why bother walking with a group? I can’t hear them while they banter so I may as well walk by myself!
Why bother having a TV when the programs I want to watch aren’t captioned?
It doesn’t help when organizations like the Auckland District Health Board keep sending me letters about my upcoming audiological appointments and highlighting a phone number that I must ring and confirm my appointment, otherwise my appointment will be cancelled.
I got another one yesterday – my 5th in about 5 months. This is in spite of my daughter phoning them about two weeks ago, knowing an important appointment is coming up, telling them that I’m deaf, I cannot hear on the phone, that I don’t have a fax, and that email is the best way to get hold of me. They assured my daughter that they have my email and it would be used, and I wouldn’t get another letter asking me to phone them. They lied.
The letter supplied no email address, but they did supply an URL which I pulled up and found a complaints page. I typed in my complaint and pointed out how ludicrous it was, that a health provider couldn’t communicate upcoming appointments for deaf people properly, and that their system needed an overhaul to improve this service. I told them the problem has been going on for a while, and that I couldn’t be the only deaf person dealing with them who can’t use a phone.
Now most of you will say – ‘I’ll ring for you’ but the thing is, I’ve always been totally independent, and I’m still capable of that independence, and I really don’t want to have to rely on other people to make phone calls when it’s unnecessary. Email is instant, affordable, easy, and there is no reason that I can think of, why it can’t be used for appointments instead of phone calls.
Sending my message of complaint through the website, I doubted that it would even get a reply, so I was surprised this morning to get an email from a customer liaison office following up on my complaint wanting more details. I have absolutely no doubt that they will email me later to say that my appointment has been confirmed, but this isn’t what I want. What I want is for there to be absolutely no more letters asking me to phone and confirm. Instead I want an email that I can reply to, so I can do this every time. I’m not so confident that the ADHB will be able to put this in place. I’d like to be surprised though!
I’m still grumpy! Maybe I need ice-cream?